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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

TilyExpress offers Two shipping Methods: Standard Shipping: Here we deliver to your Doorstep Pick Up: You can pick your package from one of our pick up stations around Kampala

Do You Ship National-wide?

TilyExpress delivers products To all parts of Uganda. Order now and we deliver to Your Doorstep

How Long Will It Take To Get My Package?

Here are our Delivery Timelines Kampala: 2-4 business days from the day of placing an order. Upcountry: 4-6 business days from the day of placing an order. The timelines quoted are business days- Monday to Friday only, weekends and public holidays are NOT included. They vary depending on the delivery option chosen: Door delivery starts from the day you place an order to the day our delivery associates makes a first attempt to deliver to you. Delivery will be attempted between 8:00 am to 5:00 pm Mondays to Fridays

PAYMENT

What Payment Methods Are Accepted?

You can choose from different payment methods available on TilyExpress. Please find below the list of available payment methods: Cash on Delivery (easy and simple at your doorstep) Airtel Money MTN mobile money VISA, mastercard, verve

Is Buying On-Line Safe?

TilyExpress provides the best security to your information and payments. Buying Online is safe. You can read our Return Policy and refund policy

Order & Retunrs

How do I place an Order?

Shopping on TilyExpress is easy! Once you have found the product you want to buy, just follow the steps below: Click on "add to cart" and add this product to your cart. Click on "cart" in the top right corner, Click on "View cart" Click on "Proceed to Checkout" Register/login to to your account by entering your name, email and address plus the phone number (enter your shipping and billing information. Choose your preferred payment option Agree to the terms and conditions by ticking the box. Click on "Place order" to proceed to the payment portal and complete your order. once your order is placed, we will either automatically send you a confirmation email or call you within two two three working hours before we ship your order. Please do not hesitate to contact us at 0705405742 or customersupport@tilyexpress.com a few hours after your order placement.

How Can I Cancel Or Change My Order?

Our customer service agent will call you within 2 to 3 working hours after you have placed an order to confirm it. its at this point when you are supposed to cancel or change your order.or you can call us at 0705405742

Do I need an account to place an order?

Yes, you need to have an account already created.

How Do I Track My Order?

We will send you popular updates about the status of your order via emails. after the order has left our warehouse and is on its way to you.

How Can I Return a Product?

Call customer care at 0705405742 or customersupport@tilyexpress.com Step 2: Pack your product Pack your product according to the return conditions. Include all tags, accessories or free gifts you received. Step 3: Return your product If you requested a pickup, we will contact you to arrange a pickup time. If you selected a drop-off: Please drop your package at the chosen place following the given instructions. (No shipping charges will apply).
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